Outlook Error - 0X8004210A, 0X800CCC19

I can't send/receive email. I'm getting the following error:

The operation timed out waiting for a response from the receiving (POP) server 0x8004210a




A time-out occurred while communicating with the server 0x800ccc19

There is a problem in Outlook Express 6 with certain file attachments (or technically called MIME types) when they appear in your POP3 mailbox. Your connection to the mailserver will then time out.

The solution is to download the Internet Explorer 6 Service Pack 1 from Microsoft which should fix the problem, please see this link to Microsoft Outlook Express 6 Service Pack 1

Using Outlook Express 6 with Norton Antivirus or McAfee products

If you have already installed the SP1 for OE6, this problem may still occur when the following conditions are met. First, you have Norton Antivirus 2004, 2003 or 2002 installed. Second, you have "Scan incoming Email" and "Scan outgoing Email" turned on.

Note: that this may also be true when you use McAfee software products. To prevent this problem when you use NAV and Outlook or Outlook Express, follow the steps below to turn off e-mail scanning.Quit Outlook or Outlook Express.

  1. Start Norton AntiVirus
  2. Click Options. If a menu appears when you click Options, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
  3. In the Internet section, click Email.
  4. Click to clear the "Scan incoming Email" and "Scan outgoing Email" check box.
  5. Click OK and close Norton AntiVirus.


For additional information, you can also visit this link to the Symantec Web site.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Unable to receive mail error 0x800c0133

Error 0x800c0133 when you are retrieving email with your Outlook Express (OE) is because of a...

I can't send emails (0x80042109), what should I do?

There are two things to check if you can't send email: Please ensure that you have "SMTP...

My mailbox is full what should I do?

If your mailbox is full then email will bounce back to the sender, you can increase the quota for...

I am getting this error (0x800CCC0B) when I send email with Outlook, what should I do?

For security our mailservers are set to require SMTP Authentication, basically it will...


What is IMAP? Internet Message Access Protocol (IMAP) is a standard protocol for accessing email...