Invoices for domain renewals are generated 21 days in advance of the domain renewal, we also send out a reminder 7 days before the domain is due to be renewed. If you have your credit/debit card stored on your Customer Portal account we will attempt to take payment on the due date
If you have no credit/debit card details on file or you wish to manually pay the renewal before our automated attempt you can follow the instructions below to make a secure online payment:
- Login to your secure Customer Portal account.
- You will now see the Account Overview screen, on here is a list of all Due Invoices. Click the View button to see the full details of the invoice you wish to manually pay.
- You will see a drop down select box on the invoice under where the current invoice status is listed. Ensure this is set to Credit/Debit Card.
- Scroll to the bottom of the invoice, here you will see several buttons. To make a secure online payemnt click on the Pay Now button.
- Enter your card details on the Payment Details screen then click on the Continue button to submit your payment.
NOTE: If your card issuer is enrolled in the Verified by Visa or MasterCard SecureCode schemes you must complete this authentication stage of the payment process for your payment to be accepted.
