Knowledgebase

WebHost Manager (WHM) itself is a user-friendly graphical interface that allows quick and easy access to all the features that you have available as a reseller. The features inside the control panel automate processes that allow you to resell accounts instantly without the intervention of our technical staff.

You can access WebHost Manager (WHM) by going to any browser and entering your URL followed by :2086 or /whm as shown:

http://yourdomain.com:2086
http://yourdomain.com/whm

NOTE: It is extremely important that you familiarise yourself with the end-user control panel (cPanel) before you start using WebHost Manager (WHM).

The "Cluster/Remote Access" section allows you to control access for automatic account creation scripts. The following options are available under this section:

Setup Remote Access Key
This option allows you to setup an access key. A remote access key is used for automatic account creation scripts, external billing software, and various other things that need to call WHM to create/remove/modify accounts. UK Web.Solutions Direct does not provide support for configuring this feature. It is offered as a convenience and it is intended to be used by advanced users only.

The "Server Status" section shows information about the server you are on. The following options are available under this section:

Server Information
Shows information about the server hardware including processors, memory, disk drives, etc.

The "Account Information" section gives you an overview of account you have created, what accounts have used sub domain, bandwidth usages, etc. The following options are available under this section:

List Accounts
This function displays all the accounts you are reselling along with the following information:

• Each accounts primary domain name.
• Quick login less cPanel login to allow you access to each clients cPanel.
• The IP address assigned to each account.
• Username each account was created with.
• The contact email for the account holder. This information is updated when a user clicks on "Update Email Address" on their cPanel if not disabled in the Skin Manager.
• The date the account was created.
• The partition each account resides on.
• The quota limit set for each account (in megabytes).
• The quota used for each account (in megabytes).
• The package assigned to each account.
• The cPanel theme configured for each account.
• The owner of the account. Accounts owned by you, the reseller, will specify your username.

List Parked Domains
This will list of all of your accounts that have parked domains. You can "un-park" domains from here as well.

List Subdomains
Shows a list of all your accounts that have sub domains.

List Suspended Accounts
Shows a list of all accounts under your reseller account that you have suspended.

Show Accounts Over Quota
Shows a list of all your accounts with those using over their allocated disc quota highlighted for easy management.

View Bandwidth Usage
Shows a list of all your accounts and the bandwidth they have used on a monthly basis, you can see who is using more bandwidth than they have been allocated and who is close to reaching their quota.

This is the most important section of WHM. The following options are available under this section:

Create a New Account
Before you can create any accounts you will need to create your own packages under the "Packages" section of your WebHost Manager. The account creation screen has been broken down into groups to simplify account creation. We've covered each group below:

Domain Information

• Domain
Enter the domain name in this field. If the domain was "ukwsd.com" you would enter "ukwsd.com" in this field. Do not put "http://" or the "www" prefix in as this will prevent the account from being created correctly. Also make sure you leave NO spaces between the domain name and the beginning and end of the field.
• Username
This field will be automatically generated by WHM using the first 8 characters of the domain name. Feel free to change it if you wish.
• Password
Enter any combination of alphanumeric characters in this field. This will be the account password used to access cPanel, FTP, etc. Avoid using easy passwords, there is an option password generator clicking this will generate a random secure password allowing you to note the password before confirming it is to be used. Confirming a generated password will automatically enter it into both the password and re-type password fields.
• Re-type Password
If you are manually setting your own password re-enter it here.
• Strength
This bar will highlight how strong your entered password is, please ensure the password you are using is strong.
• Email
Use this option to add your clients contact email address at account creation time, your clients can update this through their cPanel at any time.

Package

• Choose a Package
A drop down list of all the packages you have created for use when creating accounts.
• Select Options Manually
You can specify the limits for an account manually by checking this checkbox and have the option to save them as a new package and link the package to a specific feature list.
• Save manual settings as a Package
This option shows only if the "Select Options Manually" option is checked.
• Package Name
This will only appear if you have selected to set the options manually and opted to save them as a Package.
• Feature List
This will only appear if you have selected to set the options manually and opted to save them as a Package.

Manual Resource Options
This option shows only if the "Select Options Manually" option is checked and will allow you to manually set the limits below.

• Disk Space Quota (MB)
• Bandwidth Limit (MB)
• Max FTP Accounts
• Max Email Accounts
• Max Email Lists
• Max SQL Databases
• Max Sub Domains
• Max Parked Domains
• Max Addon Domains

Settings

• FrontPage Extensions
This option shows only if the "Select Options Manually" option is checked and allows you to specify if the account should have FrontPage Extensions installed by default, this can be installed manually from cPanel should the end user require it.
• CGI Access
This option shows only if the "Select Options Manually" option is checked and allows you to specify if an account is allowed to run CGI scripts.
• cPanel Theme
This option allows you to set the cPanel theme the account will use, currently the only fully supported theme is x3, the older themes are still available but no longer supported by cPanel.
• Locale
This option allows you to select the locale used by the account.

DNS Settings

• Use the nameservers specified at the Domain's Registrar (ignore locally specified nameservers)
This option should not be checked.

Mail Routing Settings

• Automatically Detect Configuration (recommended)
Automatic detection of MX configuration is not possible if MX entries do not resolve (ie: you mistype a domain name or enter one that does not exist). If your MX configuration is set to auto and you add or edit an MX record that does not resolve you will see a warning and MX configuration will default back the last known setting.
• Local Mail Exchanger
Configure server to always accept mail. Mail will be delivered locally on the server when sent from the server or outside the server.
• Backup Mail Exchanger
Configure server as a backup mail exchanger. Mail will be held until a lower number mail exchanger is available.
• Remote Mail Exchanger
Configure server to not accept mail locally and send mail to the lowest MX record.

Modify Suspended Account Page
By clicking here you will be able to modify the page that shows when a user goes to a suspended account. There is a default suspended account page already configured for you, however you can modify it to match the look of your site. This page is saved in a directory called "suspended.page" that resides in your public_html directory. Please make sure you do not delete this directory.

Password Modification
Use this option to change an account's password. Please note that this will change the password for access to cPanel as well as FTP and the default email address.

Modify an Account
This option allows you to alter the following account settings for each account you have created:

• Theme
• Max Email Accounts
• Max Mailing Lists
• Max SQL Databases
• Max Addon Domains
• Max FTP Accounts
• Max SubDomains
• Max Parked Domains

The following options are also listed on the Modify an Account screen:

• Language
• Domain
• Username

We strongly advise against changing the domain or username for accounts, please terminate accounts that require either of these changes and recreated them with the modifications.

Quota Modification
This option allows you to alter the allocated disc space for each of your accounts.

Skeleton Directory
By clicking here you will be able to see where the server stores your skeleton or "place holder" page. The skeleton page is placed in the public_html of new accounts when they are created.

Suspend/Unsuspend an Account
Use this option to temporarily suspend an account. You can also use this option to "unsuspend" or reactivate suspended accounts.

Terminate an Account
Use this to terminate an account. All user files and settings will be permanently removed!

Upgrade/Downgrade an Account
You can use this option to upgrade or downgrade the hosting package on a specific account.

These options allow you to carry out several function for multiple accounts in one go:

Modify/Upgrade Multiple Accounts
Use this option to modify/upgrade multiple accounts in one go, handy for changing the assigned package for a number of accounts at once.

Terminate Multiple Accounts
Use this option to terminate multiple accounts in one go.

The FrontPage section allows you to install, reinstall and uninstall FrontPage Web and Email extensions for a particular account.

Install FrontPage Extensions
Use this option to install FrontPage extensions for a specific account. Please note that FrontPage extensions are not installed by default when you create an account unless enabled in your packages or at account creation time. FrontPage extensions allow users to publish their sites directly from FrontPage.

Install FrontPage Mail Extensions
This feature installs the FrontPage mail extensions on all your FrontPage-enabled accounts. FrontPage mail extensions are used by FrontPage to be able to send mail directly from forms created by FrontPage's webbot component.

Uninstall FrontPage Extensions
Allows you to remove the FrontPage extensions for a specific account.

The "Themes" section allows you to alter the theme for WebHost Manager. The following options are available under this section:

Change WHM Theme
This option is not currently supported; WebHost Manager only has one theme available at present.

The "Packages" section is where you create the hosting packages you wish to use when creating clients accounts. The following options are available under this section:

Add Packages This option allows you to create your packages, here you can configure:

• Package Name
• Quota
• Max FTP Accounts
• Max Email Accounts
• Max Email Lists
• Max SQL Databases
• Max Sub Domains
• Max Parked Domains
• Max Addon Domains
• CGI Access
• FrontPage Extentions
• Bandwidth Limit
• cPanel Theme (changeable by clients from their cPanel unless the option is disabled in the Skin Manager).
• Feature List

NOTE: When creating packages do not add a space to the package name.

Delete Packages
Use this option to remove old packages you are no longer using.

Edit Packages
Use this option to modify existing package, any changes you make here will be applied to all accounts using the package you have modified upon saving.

Feature Manager
Use this option to enable/disable options available in your end-users cPanel.

The "DNS Functions" section is where you can manage your DNS zones and MX entries. The following options are available under this section:

Add a DNS Zone
This allows you to create DNS zones. By default WHM creates DNS zones for all your web hosting accounts; therefore you do not need to create DNS zones for domain names that are hosted on our servers, advanced users only.

Delete a DNS Zone
This allows you to remove DNS zones, advanced users only.

Edit DNS Zone
This allows you to edit DNS zones, advanced users only.

Edit MX Entry
MX (Mail Exchange) are entries in a DNS zone file that allow the transfer of email functions to a specific server. Be careful when modifying MX entries, advanced users only.

Edit Zone Templates
This option allows you to modify the zone template used when accounts are created to have common changes made automatically at account creation time, advanced users only.

Park a Domain
This allows you to create park a domain, the parked domain will point to the original domain account. For example, if one of your customers account domain is ukwsd.com, but the customer has another domain name, ukwsd.net. You can "park" ukwsd.net so that it points to the original domain ukwsd.com.

The "Email" section offers the following options:

Mail Troubleshooter
This feature allows you to troubleshoot and fix a faulty email address.

The "cPanel" section offers the following options:

Branding
This option allows you to customise the cPanel of your end-users.

Modify cPanel/WHM News
This option allows you to post important news which is then displayed in your clients cPanel.

Synchronize FTP Passwords
This function synchronises all FTP passwords with the main account password. This is very useful if users are experiencing password problems while trying to connect to their accounts via FTP.